Privacy Policy

1. Data Controller

Ratiocine is the data controller for the personal information processed through the Service.

For privacy enquiries or to exercise your data protection rights, please contact:

Email: contact@ratiocine.com

Website: https://ratiocine.com

2. Information We Collect

Depending on how you use the Service, we may collect the following categories of information.

Account Information

When you create an account, we may collect:

• your email address;
• authentication identifiers;
• profile information made available by your authentication provider.

If you sign in using Google or another authentication provider, authentication is handled by that provider. We never receive or store your password.

Prompt Content

We collect prompts, folders, notes, tags, and other content that you choose to synchronise or publish using the Service.

Content stored only on your own device is not transmitted to our servers unless you explicitly choose to synchronise or upload it.

Your Prompts

Private prompts remain accessible only to you and are processed solely to provide the Service.

If you choose to publish prompts publicly, they become visible within the Ratiocine community and may be viewed, searched, indexed within the Service, copied, or shared by other users.

You are responsible for ensuring that publicly shared prompts do not contain confidential, personal, or sensitive information.

Usage Information

To operate, improve, and secure the Service, we may collect information such as:

• feature usage;
• interaction statistics;
• vote counts;
• crash reports;
• diagnostic information;
• device information;
• browser information;
• security logs.

Where reasonably possible, we minimise or anonymise this information.

Payment Information

If you purchase a Premium subscription, payments are securely processed by Stripe.

We do not receive or store your full payment card details.

We may receive limited payment information necessary to manage subscriptions, including payment status, subscription status, customer identifiers, and transaction references.

3. How We Use Your Information

We use personal information to:

• create and manage user accounts;
• authenticate users;
• synchronise prompts across devices;
• display publicly shared prompts;
• provide subscription features;
• process payments;
• respond to support requests;
• maintain and improve the Service;
• detect fraud, abuse, and security threats;
• comply with legal obligations;
• enforce our Terms of Service.

We do not sell your personal information.

We do not use your personal information for behavioural advertising.

4. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) applies, we rely on one or more of the following legal bases:

Performance of a contract

To provide the Service you request, including account creation, synchronisation, subscriptions, and customer support.

Legitimate interests

To maintain security, improve the Service, prevent abuse, investigate fraud, analyse performance, and protect our legal rights.

Legal obligation

Where processing is required by applicable law.

Consent

Where consent is required by law, including certain optional communications or technologies.

You may withdraw consent at any time where processing is based on consent.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information with carefully selected third-party service providers that help us operate the Service.

These providers may assist with:

• authentication;
• payment processing;
• cloud hosting;
• database infrastructure;
• storage;
• email delivery;
• security;
• analytics;
• customer support.

These providers process personal information only as necessary to provide services on our behalf and are required to protect your information where applicable.

We may also disclose information:

• where required by law;
• to comply with legal processes;
• to protect our legal rights;
• to investigate fraud or security incidents;
• in connection with a merger, acquisition, or sale of assets.

5a. Subprocessors

We currently rely on the following third-party subprocessors to operate the Service:

• Supabase — database, authentication, and storage infrastructure.
• Cloudflare — application hosting, CDN, and edge runtime.
• Stripe — payment processing for Pro subscriptions.
• Mailgun — transactional email delivery (account, security, and moderation notices).
• Google — optional sign-in via Google OAuth.

Each subprocessor receives only the data needed to perform its function and is bound by data-protection terms appropriate to its role.

6. Data Retention

We retain personal information only for as long as reasonably necessary to operate the Service and comply with applicable legal obligations.

Generally:

• account information is retained until your account is deleted;
• synchronised prompts remain until deleted by you;
• publicly shared prompts remain until removed by you or moderated by Ratiocine;
• payment records are retained as required by financial and tax laws;
• security and diagnostic logs may be retained for fraud prevention and security purposes.

When you request account deletion, your account enters a 30-day grace period. You may cancel the deletion request by signing in during that window. After the 30-day grace period expires, your account and associated data are permanently deleted by an automated purge.

Following permanent deletion, certain information may remain in secure platform backups only for the duration of the backup provider's own retention schedule.

7. Security

We implement reasonable administrative, organisational, and technical safeguards designed to protect personal information.

These safeguards may include:

• encrypted connections (HTTPS/TLS);
• secure authentication;
• access controls;
• infrastructure security;
• software updates;
• monitoring for abuse and security threats.

No online service can guarantee absolute security.

You are responsible for protecting your own devices and account credentials.

8. International Transfers

Where personal information is transferred outside the European Economic Area (EEA), we implement appropriate safeguards required by applicable data protection laws.

Where no international transfers occur, we process personal information within jurisdictions appropriate for operating the Service.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

• access your personal information;
• correct inaccurate information;
• request deletion of your information;
• restrict processing;
• object to certain processing;
• request data portability;
• withdraw consent where applicable;
• lodge a complaint with your local data protection authority.

To exercise your rights, contact: contact@ratiocine.com

We may request reasonable verification of your identity before processing your request.

10. Cookies

Ratiocine uses only cookies and similar technologies that are necessary for the operation, authentication, and security of the Service unless additional consent is obtained where required by law.

Authentication providers may set essential cookies during the sign-in process.

If we introduce analytics or optional cookies in the future, we will update this Privacy Policy and request consent where required by law.

11. Children's Privacy

The Service is not intended for children under the minimum age required to use the Service under applicable law.

If we become aware that we have collected personal information from a child unlawfully, we will take reasonable steps to delete that information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we will update the "Last updated" date and, where appropriate, notify users through the Service or by other appropriate means.

Continued use of the Service after the updated Privacy Policy becomes effective constitutes acceptance of the revised Policy.

13. Contact

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Ratiocine

Email: contact@ratiocine.com

Website: https://ratiocine.com