Refund Policy

1. Eligibility

If you purchase a Premium subscription and are not satisfied with the Service, you may request a refund within 14 calendar days of your original payment.

Refund requests submitted after the 14-day period are generally not eligible for a refund unless required by applicable law.

2. Subscription Renewals

Premium subscriptions renew automatically until cancelled.

You may cancel your subscription at any time through the billing portal available within your account.

Cancelling a subscription prevents future renewals but does not automatically refund the current billing period.

3. Non-Refundable Items

The following are generally not eligible for refunds:

• Subscription renewals requested after the applicable refund period;
• Free plans;
• Promotional offers or discounts;
• Promotional credits;
• Complimentary Premium access;
• Premium months awarded through competitions, giveaways, referrals, or community events;
• Business, team, or enterprise subscriptions where separate agreements apply.

Premium access received through promotions or competitions has no cash value and cannot be exchanged for money.

4. Abuse Prevention

We reserve the right to refuse or limit refunds where we reasonably believe a request involves:

• fraud;
• payment abuse;
• repeated refund requests;
• chargeback abuse;
• violation of our Terms of Service;
• attempts to circumvent subscription restrictions;
• other misuse of the Service.

Nothing in this section limits any statutory consumer rights that cannot legally be excluded.

5. Duplicate or Accidental Payments

If you believe you were charged more than once for the same subscription, please contact us as soon as possible.

Verified duplicate or accidental payments will be refunded to the original payment method.

6. How to Request a Refund

To request a refund, contact us using the email address associated with your payment.

Please include:

• your account email address;
• your Stripe transaction or payment reference (if available); and
• a brief explanation of your request.

Contact:

Email: contact@ratiocine.com

7. Refund Processing

If a refund is approved, it will be issued to the original payment method used for the purchase.

Refunds are typically processed within 5–10 business days.

Your bank or payment provider may require additional time before the refunded amount appears in your account.

8. Payment Processing

Payments are securely processed by Stripe.

Ratiocine does not store your complete payment card information.

Stripe may perform fraud prevention, identity verification, payment security checks, and other processing activities in accordance with its own policies.

9. Chargebacks

If you believe a payment was made in error, please contact us before initiating a chargeback with your payment provider.

Fraudulent or abusive chargebacks may result in suspension or permanent termination of your account where permitted by law.

10. Consumer Rights

Nothing in this Refund Policy limits or excludes any mandatory consumer rights available under applicable law.

11. Changes to this Policy

We may update this Refund Policy from time to time.

Any changes will become effective upon publication on the Service unless otherwise required by law.

12. Contact

If you have any questions about this Refund Policy, please contact:

Ratiocine

Email: contact@ratiocine.com

Website: https://ratiocine.com